Frequently Asked Questions
Everything you need to know about shopping with By Gläs.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
At By Gläs, we prioritize ethical manufacturing. We source high-quality, durable fabrics and work exclusively with partners who adhere to fair labor standards.
Can I track my shipment?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.